Terms of Use

 

IMPORTANT INFORMATION

Please carefully read the following Terms and Conditions. Your purchase or use of our products implies that you have read and accepted all of these Terms and Conditions.

IMAGERY, CLIPARTS AND FONTS

All imagery, clipart and fonts used in our products are royalty-free and are the integral part of our products. One Time Usage License and Developers License give you the right to use images, clipart and fonts only as a part of the website you build using your template. You can use imagery, clipart and fonts to develop one project only. Any kind of separate usage or distribution is strictly prohibited. All images and illustrations used in templates come in a single layer, as is.

MODIFICATIONS

If you have not received the Buyout License, you shall not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium. You also shall not offer them for redistribution or resale of any kind without prior written consent from our company.

UNAUTHORIZED USE

We do not install any of our products which require installation (osCommerce templates, Zen Cart templates, etc.) Installation is a paid service which is not included in the package price.

ASSIGNABILITY

You shall not sub-license, assign, or transfer the any mentioned above to any entity without prior written consent from our company.. Our company reserves the right to change or modify these terms with no prior notice.

OUR REFUND POLICY

At Sgt Supply USA we make it a goal to never leave a customer dissatisfied. We work very hard to make sure that your order is always correct and sent to you in a timely manner.  We offer you a 100% money back guarantee on all products you receive that are damaged or defective.  Please contact us within 14 days letting us know the nature of the problem before returning any products. The customer is responsible for all shipping costs incurred on returned orders of items not damaged or defective and a restocking fee up to 20%.

For faster service, please have the following information on hand when requesting a RMA number: customer name, invoice number, serial number and nature of the problem. All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

Your refund will be issued once we receive the damaged or defective product[s].  On orders returned for any reason other than damaged or defective merchandise, the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.  

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been received in full but the shipping charge, as well as the return shipping cost, will not be refunded. 

Any shortages in our kits must be reported within 14 days. If the item[s] is defective, Sgt Supply USA will replace the item and pay for the return shipping. Only the item[s] will be replaced; not the entire survival kit.  

Tannerite nor food and water products can be returned to be resold according to law, therefore refunds for tannerite and food and water products cannot be issued.

 Sgt Supply USA will NOT accept any returns for shipments outside the continental United States.  

Should you notice or have any discrepancy in your billing/invoicing you have 14 days to contact us to resolve the issue.

Any order placed on a credit/debit card that is canceled before it ships out will have a 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

OWNERSHIP

You do not claim intellectual property right or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers. Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our company or its agents be liable for any damages including, but not limited to, direct, indirect, special, punitive, incidental or consequential, or other losses arising out of the use of or inability to use our products.

INSTALLATIONS

We do not install any of our products which require this (osCommerce templates, Zen Cart templates, etc.). Installation is a paid service which is not included in the package price.

ANTIFRAUD CHECK

Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for a longer term for more serious investigations. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.

THIRD-PARTIES SERVICES

We may use third parties to provide certain services accessible through the website. Our website does not control these third parties or their services, and you agree that our company will not be liable to you in any way for your use of such services. These third parties may have their own terms of use and other policies. You agree to comply with such terms and policies as well as these. If any such terms or policies conflict with our terms, agreements or policies, you must comply with those of our website.

INFORMATION DISCLOSURE

You may not disclose any order information including, but not limited to, Order ID, download link, etc.

Our company reserves the right to change or modify these terms with no prior notice.